Change Lab – working in partnership to support people in our communities live life to the full
Our local health communities are currently facing challenging times. The range, coverage and configuration of services provided by the Trust, an evolving commissioning landscape and continued squeeze on financial resources create extraordinary demands, which require responsive services.
To respond to these challenges the Trust has been working to create a new community of services that will ensure we are a sustainable organisation into the future and place greater emphasis on the life outcomes and aspirations that communities want.
Adopting the ‘Change Lab’ approach is not about a traditional review of services but rather a collaborative approach that has allowed us to engage and work creatively with our stakeholders in the health economy to explore options for different ways of working.
The Change Lab programme was launched in 2011 and implemented in partnership with the Centre for Innovation in Health Management (CIHM) [external site], part of Leeds University.
The programme asks us all to consider – ‘how can we work more creatively with people in our communities to live life to the full?’ Work has been on going throughout the last 12 months to address this question.
What is Change Lab?
A Change Lab creates an opportunity to bring together a group of diverse stakeholders and help them to become a team, committed to acting together. The purpose of this team is to deepen a common understanding of the challenges our organisation is facing and to develop a set of actions to address these. The ambition is to make a real shift in the way the team works together.
The Change Lab process takes place over two phases. The first introduced participants to techniques to examine the challenges facing the Trust and explore possible solutions utilising insight into other people’s perspectives. The second phase focuses participants to use this learning to develop innovative prototypes.
Staff, service users, carers, our Members’ Council and representatives from our partner organisations have all been working together to develop innovative prototypes that will allow us to introduce improvements in our services where required and deliver the mission our Trust set out to do.
A brochure titled Mind Change (PDF, 980KB) details the development of the Change Lab, includes further information about the prototypes, how they were developed and the objectives they aim to achieve, and details about how you can get involved in the Change Lab approach.
A printed copy of the brochure is available by emailing Change.Lab@swyt.nhs.uk.
The eight prototypes currently being explored at the Trust are:
- New service ideas incubator – aims to create a resource for feedback from service users, carers, visitors and staff to be captured and ideas for improvement and innovation developed.
- No decision about me without me – aims to identify and establish methods for service users to have a genuine voice and real influence over the provision of services and care.
- Thinking with your heart – explores how we can create a working environment that helps staff put service users first, by reviewing their approach and engaging with others to implement actions.
- Integrated health and wellbeing navigator model – aims to create a model for healthcare that utilises staff, volunteers and technology to help people access, use and move on from health and wellbeing services.
- Operation demist – focuses on the development of a Q&A booklet for people using mental health services for the first time, to answer the questions they do not always feel they can ask.
- Story circles – encourages and builds on the experience of sharing stories with a group of people from different backgrounds, to break down barriers, identify areas for improvement and highlight issues that need to be addressed.
- Krafty Koffee – linking with the Trust’s Creative Minds strategy, aims to provide service users and carers with access to creative approaches and peer support to promote general health and wellbeing.
- Breaking down barriers to wellbeing – creates a museum that documents people’s experiences, to engage others in thinking about mental health and break down the barriers and stigma that surround it.
Find out more about the progress of the Change Lab or for details about how you can get involved, email Change.Lab@swyt.nhs.uk