Dignity in Care award
Recognises the importance of treating people with dignity and respect when providing care, taking account of, for example, individual, cultural and age related needs.
Winner: Adapting to changing care needs of elderly clients – Priestley ward staff team, Newton Lodge
Staff had to think quickly and creatively when Keith, a 76 year old patient weighing 19 stones and standing at 6ft 2’ tall, became physically ill and unable to walk. Staff on the ward at the medium secure service were unsure if they could meet the physical care needs as the focus of care on the ward was around psychological needs. With the help of the moving and handling team staff were able to implement necessary changes to ensure Keith received care appropriate to his needs. This included buying in specialist equipment, transforming an old meeting room into a bedroom and learning how to deal with hygiene issues relating to the equipment. All the changes were carried out with the utmost sensitivity to protect Keith’s dignity. Since the changes were implemented in Keith’s care, staff have noticed huge improvements in his wellbeing.
“Our entire philosophy has changed. We have faced new challenges and turned a corner as a result. Most significantly we have improved our service for future elderly and infirm patients and demonstrated just how important it is to put the patient at the centre of everything we do.”
Runner-up: Adult acute inpatient and carers’ information project – The adult acute inpatient information project team, led by Grahame Peace (senior nurse manager) and Jude Tipper (communications manager).
Coming into hospital is daunting for both individuals and carers and the Trust must provide accurate, high quality information. A multi-disciplinary group of staff worked with the communications team to ensure services had a consistent approach to providing detailed, accurate information – supporting dignity in care. A ‘hotel style’ directory of information for each service user was produced, with locally tailored information. Trust wide service users’ leaflets and carers’ booklets were also produced. Working across localities and recognising each service’s differences and strengths was very beneficial and the templated information helped reduce the time burden for busy clinical staff.
The community based older people’s service applies works across a range of care environments, delivering treatment in places specific to individual’s routines and preferences. Staff are trained to identify cultural and spiritual needs of service users and reflect these in care plans. The centre of their philosophy is the individual’s right to consent to interventions and to be informed of available choices. Staff continually appraise and review feedback and enable individuals to make choices and play a key role in the development of their care package. This helps build therapeutic relationships, maintain dignity and enable a better standard of care.