Frequently asked questions
How will we work with you if you want to raise an issue?
We will:
- Listen to and respect your views and act appropriately on your comments or concerns
- Ensure you are taken seriously and treated fairly
- Ensure that your views do not affect your care and treatment
- Respond promptly to your letters, emails and telephone calls
- Provide you with a thorough and honest response
Who can make a comment, compliment, concern and complaint?
We welcome all comments about the Trust, good and bad. In terms of complaints, you can make an official complaint about any service provided by the Trust. A friend or relative acting on your behalf can also make a complaint for you, but you will need to give your permission for information about you to be shared with them.
Why should I send a compliment?
Your compliments on what we have done well can also help us to provide a high quality of service. Compliments and expressions of thanks are very welcome and are always passed on to the staff concerned.
How long have I got to make a complaint?
The team will work with you to try and resolve any issues you might have, but if you feel you need to make an official complaint you should do so as soon as possible and generally within 12 months.
Will my care or treatment be affected by making comments or a complaint?
No. Any comments you make about the Trust or quality of care will not affect the care or treatment you receive from the Trust or any other NHS organisation. The team will do their utmost to make you feel as comfortable as possible about sharing your concerns.
Page last updated on July 13th, 2012
