In March 2012 the most radical changes for 60 years to social security were passed by Parliament as part of the Welfare Reform Act. The changes are part of the plans to save £21 billion by creating the right incentives to get more people into work, protecting the most vulnerable and delivering fairness to those claiming benefit and to the taxpayer.
As a result a large number of changes are taking place including the rules of entitlement and how they are calculated. The planned reforms around employment benefits, health, disability, housing and tax credits are challenging and may have a significant impact on people who use Trust services or their carers.
To help with this transition the Trust wants to help people who use services and staff by providing the knowledge needed to navigate what might be a difficult and stressful time.
Our aim as an organisation is to provide support to help people through the changes and to encourage people to alert us as soon as possible to any problems they might be having so that we can direct them to the best support. In line with our mission providing information and signposting to support services we can help people live life to the full and stay in control.
In this section you can find some key resources to help with welfare reform. If you think there is anything you want us to change or add contact inclusion and development coordinator Alex Feather on 01484 434634 or email email@example.com
If the changes to Welfare Reform are affecting your health and wellbeing please tell your care co-ordinator, inform the Trust service that you see or contact our Single Point of Access services. You may also want to inform your GP.
Single Point of Access (SPA)
Barnsley – Contact your GP
Calderdale SPA for all mental health services
Find out more
Kirklees SPA for all mental health services
Find out more
Wakefield SPA is accessible via your GP
Complaints handled by Job Centre Plus, DWP and its contractors
If service users/staff are not happy about how a complaint has been handled by job centre plus, the DWP or its contractors please get in touch with the Independent Case Examiner (ICE) using the contact details below:
Telephone number: 0845 606 0777*
Typetalk: 18002 0151 221 6500
If you telephone the ICE. they can call you back immediately so as to keep your telephone costs low. There will normally be someone available to take your call Monday to Friday between 9am and 5pm. Local call rate from a BT landline. Other providers charges may vary.
* Please be aware that emails you send them, and those that they may send to you, are not secure as email messages can be intercepted. This also means any documents containing personal data that you send to them could be at risk. Emails received after 3pm will be processed on the next available working day.
The Independent Case Examiner
PO Box 209
Fax: 0151 221 6601