We want to learn from your experience – you are experts in care.
That’s why the experience of people who use our services, their families and carers is constantly sought and then evaluated by our Trust.
We then try and improve your experiences by using the feedback we have gained to make changes for the better.
We aim to learn not only from surveys, complaints and compliments but also personal feedback.
We have recently started producing a new report called ‘What Matters’.
This quarterly report is issued on behalf of Trust Board and our Members’ Council and it reports on initiatives to gather insight about the experience of using Trust services and responding to feedback.
What Matters reporting will evolve over the coming months, responding to Trust Board feedback and will focus on covering those areas important to service users, carers and staff. You can view the report below, we also provide printed copies in our services.
View the interactive version below or download What Matters – March 2013 (PDF)
Do you have any feedback?
We’d love to hear your feedback and you can do this via our customer services team. Contact them on 0800 587 2108.