Trust recognised for customer-centred care
We’re celebrating being successfully re-accredited against the Government’s customer service excellence (CSE) standard for the fourth year in a row.
The standard is a nationally recognised award for good practice across a range of criteria including understanding customer needs, staff professionalism and attitude, delivery outcomes and working with partners. The process of being awarded accreditation follows a robust assessment, including a document review and a site visit by an assessor.
As part of the assessment process, staff and service users took part in interviews and sessions with the visiting assessor to demonstrate and offer personal experience of how we are meeting each of the customer service excellence criteria.
The final report highlighted that members of our staff displayed a convincing pride, dedication and passion for their work and were very enthusiastic to make sure that a first class quality of service was maintained at all times.
Accreditation was first awarded to the Trust in 2013, making us the first Trust in Yorkshire and the Humber to achieve the standard.
Dawn Stephenson, director of corporate development, said: “This is a great achievement for our Trust and highlights our commitment to putting people first and in the centre.
“We welcome all feedback and use it to continually improve and raise standards. Achieving the standard demonstrates and evidences that we are listening to feedback from service users, carers and staff to improve the quality of services and the overall patient experience we provide.”