Policies and procedures

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To request a copy of our policies, procedures and guidelines, please contact us:

Freephone number: 0800 587 2108
Email: customerservices@swyt.nhs.uk

Accessible information policy

Document category: Trust wide policy

Document date: January 23, 2026

This policy sets out the Trust’s standards for the information we provide to people who use Trust services, their carers, and other representatives. The policy aims to ensure all people who need to use the Trust’s services have equal access to information. This includes people …

Customer services policy: supporting the management of complaints, concerns, comments and compliments

Document category: Trust wide policy

Document date: August 12, 2025

The Trust’s customer services function exists to facilitate a response to all enquiries, and to deal appropriately with feedback. The service operates as a single gateway for raising issues and enquiries, including requests under the Freedom of Information Act. This policy primarily covers feedback about …

Digital strategy

Document category: Trust wide policy

Document date: December 30, 2024

This revision of the Trust’s digital strategy provides a summary of our progress to date and showcases our achievements in advancing the organisation’s overall digital maturity. This strategy states our aspirations, intent, and commitment in continuing to make a positive difference to improve the health …

Disciplinary Procedure

Document category: Trust wide policy

Document date: October 16, 2023

South West Yorkshire Partnership Teaching NHS Foundation Trust (the Trust) is committed to creating and maintaining a positive working environment and harmonious employee relations. In implementing this procedure Managers should ensure they do not discriminate directly or indirectly on the grounds of age, disability, race, …