Policies and procedures

This directory is currently under development.

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To request a copy of our policies, procedures and guidelines, please contact us:

Freephone number: 0800 587 2108
Fax number: 01924 327668
Email: customer.servicesSWYT@nhs.net

Complaints policy

Document category: Trust wide policy

Document date: August 14, 2018

The Trust’s Customer Services function exists to facilitate a response to all enquiries, and to deal appropriately with feedback. The service operates as a single gateway for raising issues and enquiries, including requests under the Freedom of Information Act. This policy primarily covers feedback about …