Customer services policy: supporting the management of complaints, concerns, comments and compliments

Document category: Trust wide policy

Document date: September 7, 2023

The Trust’s customer services function exists to facilitate a response to all enquiries, and to deal appropriately with feedback. The service operates as a single gateway for raising issues and enquiries, including requests under the Freedom of Information Act. This policy primarily covers feedback about Trust services and the management of complaints, concerns, comments and compliments.

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