If you would like to give us feedback on our service please contact the team using the details below:
Children’s speech and language therapy department
Telephone: 01226 644331
We want to make sure our website is as helpful to you as possible. To do this we’d like your feedback. Please complete 4 short questions which will help us to improve our service and the information offered online.
You said, we did
It would be a good idea to show a video of the different kinds of stammering. We have taken advice from our own specialist and from national specialist centres. Their advice is that we do not make a video like this. This is because stammering can be so different from person to person. No one stammers in the same way. Your therapist will talk to you about what your child is doing. They can help you recognise when their stammer is changing. We also know that parents are good at knowing when their child is stammering.
Instead, we have a link on our website to a DVD on the Michael Palin Website called “Wait, Wait.” This is recommended by the national specialist centres and parents report it provides helpful information.
You would like refreshments and biscuits on our training course.
Wherever possible we are booking venues where refreshments are available.
You wanted our service and website promoted better
Our service has been featured in all the editions of Aiming High magazine since March 2013. Promotional postcards have been developed which provide details of the website along with a QR code to get quick access to the site via a Smartphone. The cards have been distributed to health centres, schools and other partner organisations. In addition, the website will be advertised in the Trust’s members magazine and on the Trust Facebook and Twitter pages.
You would like the service to run Parent Elklan.
The service has run four Parent ELKLAN courses from Summer 2013 up to Summer 2014, and twelve parents have successfully undertaken this as an NVQ level 1 equivalent. Please see the training section for more details.
Parents of children at Greenacre School would like better communication regarding speech and language therapy appointments for their children. Parents indicated that they would be happy to receive appointments by text.
Therapists are informing parents of appointments either by post or by text. The service is now routinely asking all parents for permission to send appointments by text.
Recent positive comments
These are a few of the comments from parents/carers when their child had been discharged from our Service
“My child has developed a lot in the last twelve months with the support of Speech and Language”
“The Therapist helped to reassure myself that I was using the correct strategies to help my child to develop speech further. She also offered advice and allowed me to borrow book resources to try and help with developing strategies further.”
“My child’s talking has improved”
“…Increased confidence in managing situations”
“Really informative, good interaction with other professionals and excellent delivery by tutors”
“It was clear, informative yet relaxed. The tutors were very friendly and approachable”
“My son has a speech disability so I have attended many sessions but still found it useful”
Recent positive comments from training courses of how our service has run
“Lots of practical ideas presented in a fun way.”
“It has helped me to understand the child I work with and engage with him more.”
“It has helped me improve my confidence and widen my knowledge and speech and language.”