Volunteer charter

Our aim is to have a volunteer working in every service across our Trust so we can enhance people’s care, provide meaningful opportunities for our volunteers and add value to our services.

To wear an ID badge and green lanyard at all times
To complete training as part of the recruitment process within 12 weeks before you can start in your role
To complete the induction booklet within the first week of placement with your supervisor
To attend mandatory refresher training annually and any training as required for the role within 4 weeks of expiry
To work in line with Trust’s values, and respect others at all times
To be reliable, punctual, and provide reasonable notice of any change in volunteering
To maintain client confidentiality and not share any information outside the service
To maintain professional boundaries at all times
To inform a supervisor straight away if you see a risk, incident or potential danger
To keep your supervisor’s contact details with you at all times
To ensure all travel expenses forms are signed by your supervisor
To keep up to date with Trust messages and use the intranet for updates and information
To report any concerns, comments or complaints direct to their supervisor, the Trust’s volunteer service, or customer services
To ensure you keep your contact details updated, including email/postal address, and inform volunteer services of any changes

A named supervisor as a first point of contact
To receive ongoing support and guidance from your supervisor
To be treated fairly and in line with equal opportunities legislation
To have access to the relevant policies and procedures
To be given clear information about the role, responsibilities, and placement times
To have any personal information or data stored safely by the Trust and in line with the Data Protection Act and GDPR
To be given mandatory and relevant training to carry out the role successfully
To provide a placement plan to enhance skills and provide opportunities to develop and grow
To provide an inclusive environment for the volunteering role with any risks properly assessed
To receive travel and any other agreed out of pocket expenses in line with Trust policy
To get regular updates from the volunteer service
To get additional support from the volunteer service
A dedicated volunteer lounge area near the volunteer service base
To continually improve the volunteer experience, recognised by NCVO Investing in Volunteers

Page last updated on: 8^th May 2026