What if I’m still unhappy?
If you remain dissatisfied after receiving our final response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO is independent of the NHS and looks into complaints when someone feels that the organisation involved has not put things right. You can contact the PHSO at any time after receiving our final response.
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk
Care Quality Commission (CQC)
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. They make sure services provide safe, effective, compassionate and high‑quality care, and they encourage improvement across the sector.
The CQC monitors, inspects and regulates services, and publishes what they find. Where they identify poor care, they can take action to ensure standards are improved.
You can find more information on their website: https://www.cqc.org.uk/
If you need advice or support, please contact the customer services team.
Telephone: 0800 587 2108 / 01924 316060
Email: customerservices@swyt.nhs.uk
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