Customer services
Here to listen, support and improve – with all of us in mind.
At South West Yorkshire Partnership Teaching NHS Foundation Trust, we really do value your feedback. Whether it’s a compliment or a concern, we’re here to listen, respond and learn.
How we can help
We welcome feedback in all forms because it helps us improve the services we provide. Our customer services team offers information, advice and support for people who use Trust services, their families, carers and the public.
What we do
Compliments
We acknowledge and share positive feedback to recognise outstanding performance and boost staff morale.
Concerns
You can speak directly to a member of the care team, or our team can work with services across the Trust to resolve concerns promptly.
Comments and feedback
Constructive feedback helps us understand what we’re doing well and where we can improve.
Complaints
We will acknowledge your complaint within three working days and assign a customer services officer to support you throughout. Complaints are not kept in healthcare records and will not affect ongoing or future care.
Enquiries and signposting
If we can’t directly assist, we’ll point you to the right team or service.
Reporting
We analyse feedback, concerns and complaints to identify trends and areas for improvement.
Contact us
If you need advice or support, contact us.
Telephone
0800 587 2108
01924 316060 (Monday – Friday, 9am – 4pm, closed on bank holidays)
Write to us
Customer services
South West Yorkshire Partnership Teaching NHS Foundation Trust
Block 10
Fieldhead
Ouchthorpe Lane
Wakefield
WF1 3SP
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