The purpose of ‘you told us, we listened’ is to provide an account of all the feedback the Trust has received at quarterly intervals. The Trust receives insight from various sources which include:
- Involvement activity both internal and external
- Stakeholder feedback
To support this approach the engagement and equality team for the Trust have set up a dedicated inbox firstname.lastname@example.org where insight can be shared. Contributions are headed ‘INSIGHT’ and by working this way it allows for a range of insight both formal and informal to be captured in one place and reported. Quarterly reports are provided in the timescale set out below:
|Q1||March to May|
|Q2||June to August|
|Q3||September to November|
|Q4||December to February|
Each report is shared initially with our Executive Management Team (EMT) and our Equality Inclusion and Involvement (EI&I) Sub Committee before being taken as a paper to the Equality Inclusion and Involvement (EI&I) Committee.
In parallel, the report is also shared with the Trust Members Council Coordination Group so members can view and discuss the report.
The Trust also gathers feedback from service users, friends, family and carers about their experience of Trust services in the Friends and Family Test. Please see Friends and Family Test for more information.