Triangle of Care
Our Trus
t is now a member of the Triangle of Care. This means that we are committed to collaboration and partnership with carers in people’s journey through our services.
As part of our commitment to keeping carers and families of people who use our services informed and supported, we are introducing the Triangle of Care model in all services across our Trust.
The Triangle of Care means that carers are included at all levels of care, giving equity in the service user journey. Using the Triangle of Care will help promote safety, support recovery and improve wellbeing.
There are six key standards which make up the Triangle of Care:
- Carers and the essential role they play are identified at first contact or as soon as possible thereafter.
- Staff are ‘carer aware’ and trained in carer engagement strategies.
- Policy and practice protocols about confidentiality and sharing information are in place.
- Defined post(s) responsible for carers are in place.
- A carer introduction to the service and staff is available, with a relevant range of information across the care pathway.
- A range of carer support services are available.
If you are a carer you should be involved in the service user journey. Your involvement is important because they are:
- Usually the first person to be aware of a developing crisis, and / or notice important early warning signs.
- Partners in care who usually want to be involved and informed throughout assessment, treatment and aftercare planning of the person they care for, especially in periods of crisis.
- Important in helping to identify any risk factors.
- A vital part of a person’s treatment who can be involved at all stages of care.
- Usually the person who has first responsibility for care when professionals are not there and are often faced with providing care to service users who are acutely unwell.
- Equal partners in care.
You can watch a short video below to find out what the Triangle of Care means:
Further information
If you have questions about the Triangle of Care and being involved in the service user journey as a carer, please speak to the healthcare team of the person you care for, or contact Gillian Cowell, carers lead – gillian.cowell1@swyt.nhs.uk.
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