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In crisis

If you currently receive a service from our Trust, then make contact with the team that provides you with care and treatment as soon as you can.

It may be helpful to refer to your care plan, which should have details of who to contact in a crisis, or contact your named care coordinator or worker (that is the main person who is currently helping you).

If you do not receive any of our services and are concerned about your physical or mental health or that of someone you care for, your GP should be the first person you contact. Or view our information on what to do in an emergency.

If you are unsure what to do, you can call 111, a 24-hour helpline run by trained professionals.


If you are looking for support or advice or have an emotional issue you’d like to talk through, you may find one of these helpline numbers useful.


08457 90 90 90
Available 24hours a day
Confidential and non-judgemental emotional support whenever you need someone to talk to.


0845 767 8000
Available 6pm-11pm
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.


Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm from Monday to Friday.

Learning Disability Helpline

0808 808 1111
Available 9am – 5pm
The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals.

FRANK helpline

0800 776600
Available 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator.


0800 917 8282
Available 24 hours a day
Drinkline is a national alcohol helpline providing counselling, support, advice and information.

Eating Disorders Association Adult Helpline

0845 634 1414
Available Mon – Fri 10:30am – 8:30pm and Sat 1:00pm – 4:00pm. Closed on Sundays
An adult helpline for UK residents who want to talk about eating disorders and obtain information for themselves, their friends, or their relatives.

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