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In crisis

If you currently receive a service from our Trust, then make contact with the team that provides you with care and treatment as soon as you can.

It may be helpful to refer to your care plan, which should have details of who to contact in a crisis, or contact your named care coordinator or worker (that is the main person who is currently helping you).

If you do not receive any of our services and are concerned about your physical or mental health or that of someone you care for, your GP should be the first person you contact. Or view our information on what to do in an emergency.

If you are unsure what to do, you can call 111, a 24-hour helpline run by trained professionals.


If you are looking for support or advice or have an emotional issue you’d like to talk through, you may find one of these helpline numbers useful.


Confidential and non-judgemental emotional support whenever you need someone to talk to. Available 24 hours a day, every day of the year.



Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.  They also provide a free text-based support service called Textcare. Available between 4.30pm – 10.30pm each evening, every day of the year.



Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.


Mencap Learning Disability Helpline

The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals.


  • Telephone: 0808 808 1111
  • Email:
  • Website:

FRANK helpline

The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator. Available 24 hours a day, 7 days a week.



Drinkline is a national alcohol helpline providing confidential counselling, support, advice and information. The free helpline is available on weekdays from 9am – 8pm and on weekends from 11am – 4pm.


  • Telephone: 0300 123 1110

Beat Eating Disorders Helpline

Beat is the UK’s eating disorder charity for people with eating disorders and their families. Beat provides helplines for adults and young people, online support and a UK-wide network of self-help groups to help people beat their eating disorder. The Helplines are open 365 days a year from 12pm – 8pm on weekdays and 4pm – 8pm on weekends and bank holidays.


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