Text message feedback

We use text messaging to gather feedback from service users.

Following your appointment you will receive a text message asking for your feedback on the care and treatment that you have received from South West Yorkshire Partnership NHS Foundation Trust.

The text message will ask the following question.

“Overall, how was your experience of the service provided by South West Yorkshire Partnership NHS Foundation Trust?”

You will be asked to respond with a scale from ‘very good’ to ‘don’t know’, which will be followed up with an additional question asking why you gave this response.

This service is free. You will not be charged for receiving or responding our text message.

If you do not wish to receive these text messages from us then please respond with ‘stop’.

If you do not receive a text following your appointment and wish to give your feedback on the care and treatment that you have received you can look for further details in the reception or waiting room or ask a member of staff for a Friends and Family Test card.

Pilot text message

We are currently piloting a new text message in CAMHS to improve the feedback that the Trust received through the text messaging service. The message for CAMHS reads:

“Hello. You or a family member were recently looked after by the staff at South West Yorkshire Partnership Trust, and they would benefit from your feedback. Please click the following link to tell us about your experience. https://www.southwestyorkshire.nhs.uk/about-us-2/performance/friends-and-family-test/friends-and-family-test-links/

Pease note we are unable to respond to text messages. Information on how to contact the Trust is on our website on the link above.

The link will take you to the Trust website where you select the Children’s mental health and learning disability services  to complete the Friends and Family Test.

The information received through this pilot will be regularly reviewed and an overall review will be carried out in three months. The outcome of this review will determine if the new text message is used across all Trust services.

If you have any comments or suggestions about this new message, please email friendsandfamily.test@swyt.nhs.uk .

Your response is anonymous and unfortunately we are not able to respond to any questions that we receive by text. If you have any concerns about your care or treatment please speak to a member of staff or contact the customer services team on 08005 872 108.

Page last updated on: