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Frequently asked questions

Who can make a comment, compliment, concern or complaint?

We welcome all feedback about the Trust, good and bad. You can make an official complaint about any service provided by the Trust. A friend or relative acting on your behalf can raise an issue or make a complaint for you, but you will need to give your permission for information about you to be shared with them.

How long have I got to make a complaint?

We will work with you to try and resolve any issues you might have, but if you feel you need to make an official complaint you should do so as soon as possible and generally within 12 months.

Will my care or treatment be affected by making comments or a complaint?

No. Any feedback you share will not affect the care or treatment you receive from the Trust or any other NHS organisation. We will do our utmost to make you feel as comfortable as possible about sharing your concerns.

Why should I send a compliment?

Your compliments on what we have done well can also help us to provide a high quality of service. Compliments and expressions of thanks are very welcome and are always passed on to the staff concerned.

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