About the service
The Crofton ward provides assessment and treatment for people aged 65 and over who are experiencing mental health problems. We also accept referrals from working-age adults and people identified with having early onset dementia where appropriate. We are a mixed sex unit with individual bedrooms. All bedrooms are ensuite.
We respect the privacy and dignity of all our service users and are sensitive to religious, spiritual and cultural needs. We treat everyone equally and fairly according to their health care needs regardless of age, race, gender, disability or sexual orientation.
Why would someone choose the service?
We regularly conduct patient experience surveys with our service users to ensure that we are providing high-quality care and to find out how we can continue to improve our service.
The results of our most recent patient experience survey revealed that 100% of service users felt that they were treated with dignity and respect at all times. When rating the care they had received, 100% of service users rated the care and treatment they received as good or excellent.
The survey also revealed that every person visiting our service had been involved in a meeting to discuss their care.
Staff you may meet
- Activity co-ordinators are responsible for implementing a range of therapeutic activities. Examples of activities provided include social, recreational, leisure, communication, sensory or educational sessions.
- Administrative staff provide essential support to doctors, nurses and other healthcare professionals. This can be in a variety of different settings, with administrators working as a receptionist in a clinic or a clerk on a ward. They may also be working closely with a consultant as a medical secretary.
- Dietitians use the science of food to help people to make good choices about food and lifestyle. Nutrition is an important part of recovery and wellbeing. All service users admitted to a Trust ward have their nutritional state assessed.
- There are more than 60 different specialities that doctors work within the NHS. Each is unique but there are many characteristics which are common. Roles range from working in a hospital to being based in the community as a GP.
- Housekeepers help nurses run hospital wards. They are a member of a ward team and support the delivery of clinical care by ensuring the ward is a clean, safe and attractive place which is conducive to patient care.
- Nurses who choose to specialise in the mental health branch of nursing work with GPs, psychiatrists, psychologists, and others, to help care for patients. Increasingly, care is given in the community, with mental health nurses visiting patients and their families at home, in residential centres, in prisons or in specialist clinics or units.
- Nursing or healthcare assistants work in hospital or community settings under the guidance of a qualified healthcare professional. They help doctors, nurses and therapists give people the care and treatment they need.
- Occupational therapy is the assessment and treatment of physical and psychiatric conditions using specific, purposeful activity to prevent disability and promote independent function in all aspects of daily life.
- The NHS employs a wide range of clinical staff, it wouldn’t be possible to list them all on this website! All our clinical staff are skilled, dedicated professionals who adhere to high standards of training and work-place practice.
- Physiotherapists help people to improve their range of movement in order to promote health and well being. This can help people to live more independently.
- Porters work within the Trust facilities team moving and delivering post, equipment and medication to locations across the organisation. They also help to move frail and often very ill patients between different departments and wards in safety and comfort.
- Social workers help, support and protect people who are facing difficulties in their lives. They help people to take positive steps to overcome problems and improve their lives. This could involve assessing and reviewing a service user’s situation, building relationships with service users and their families and agreeing what practical support someone needs.
- We have a range of specialist advisors working in our Trust – they give advice on a wide range of different things, depending on what service they work in. So it could be, for example, mental health, stopping smoking, healthy eating or diabetes.
- Telephonists (also known as switchboard operators) are employed throughout the health service. They may work on a busy switchboard in a hospital or the Trust headquarters. Like receptionists, they are an important first point of contact for patients and their families and are a vital link between a caller and the person who can help.
- Therapy is a broad term and can range from occupational therapists to behavioural therapists. Our therapists are trained in their specialist area and type of therapy to make sure we can offer the very best care.
Why a professional should choose the service
Our team deliver high-quality care and put the person at the centre of their care. We put the Trust’s mission of enabling people to reach their potential and live well in their community at the heart of the care we provide.
We consistently meet our CQUIN targets and best practice indicators set out in Essence of Care.
100% of people who are admitted for more than 48 hours to our service receive nutritional screening using the appropriate screening tools. We also ensure that everyone receives an appropriate falls risk assessment when admitted.
We consistently meet the requirements of our seven day follow up targets.
We offer a range of support and interventions to individuals accessing our service, including:
- Occupational therapy
- Group work
- Exercise groups
- Education sessions
- Sessions to support families
- Access to a support worker after discharge
- Recreational activities
- Self-care skills
- Social skills
- Smoking cessation
- Weight management
- Health screening
- Electrocardiogram (a test to show the electrical activity of your heart)
- Blood monitoring
- Bladder scan
- Onward referral to other services if appropriate
Our thorough assessment and treatment process aims to help people live life to their full potential and help them get back into the community as soon as possible.
The support provided by our team helps to empower service users with the ability to self-care and self-manage their condition. By educating people about their condition we are able to work towards preventing them from relapsing in the future.
We work closely with service users to improve their physical health and their ability to take part in everyday activities. This enables a smooth transfer back into the community and allows people to take advantage of local community services to help support them.
Referrals accepted from:
CMHTs, Single Point of Access team
All referrals to our service go through the Trust’s Single Point of Access team (a central team who deal with all mental health referrals) or the bed manager (a designated person who accepts admissions and signposts to the appropriate area).
The referral criteria for the unit is any person over the age of 65 with memory problems or under the age of 65 who have been diagnosed with early onset dementia.