About the service
Lower Valley community mental health team provides assessment, support and care for people with complex mental health needs. These include moderate to severe depression, moderate to severe anxiety, and mood disorders including bipolar disorder, psychotic illnesses and personality disorders.
Psychiatrists, nurses, social workers, occupational therapists, and psychologists and administrative staff work together in the team to provide personalised care.
Care and support are provided in a variety of different settings including clinics, in the person’s home or in community settings to promote recovery and independence.
We also work closely with the Calderdale inclusion support service which promotes social, educational and work opportunities.
Why would someone choose the service?
The service supports people with complex mental health needs in a way which focuses on their needs as an individual.
The team works with service users and their carers to achieve a level of recovery suited to the individual, completing an ‘early warning relapse prevention plan’ with each service user to enable them to recognise the signs of relapse if necessary. This information is shared with a range of people with the service user’s permission.
Service users are signposted to community facilities suitable for their needs.
In a patient and carer experience survey carried out in November 2013, 67% of people said they had a care plan. Service user comments about their care plan included “It is constructive for my wellbeing.”
100% of service users said they were able to express their views at a meeting/review and 100% of service users found the meetings/reviews helpful.
67% of service users said they were ‘extremely likely’ to recommend the service to family and friends, and the remaining 33% said they were ‘likely’ to recommend the service to family and friends.
When asked the main reason why they would recommend the service, one service user said: “They are brilliant, supportive and helpful.”
In the carer survey, 100% of respondents said:
- They had the opportunity to contribute to the care of the person they care for
- They are definitely happy with the opportunities they had to ask questions
- They are aware that the person they care for could develop advanced decisions/statements for the future
- That their own needs for support are responded to by mental health services
Staff you may meet
- Administrative staff provide essential support to doctors, nurses and other healthcare professionals. This can be in a variety of different settings, with administrators working as a receptionist in a clinic or a clerk on a ward. They may also be working closely with a consultant as a medical secretary.
- There are more than 60 different specialities that doctors work within the NHS. Each is unique but there are many characteristics which are common. Roles range from working in a hospital to being based in the community as a GP.
- Occupational therapy is the assessment and treatment of physical and psychiatric conditions using specific, purposeful activity to prevent disability and promote independent function in all aspects of daily life.
- Adult psychotherapists work with people to assess and treat a range of emotional, social or mental health issues. They help people tackle problems such as behavioural issues, common challenges such as anxiety and depression or more complex or severe issues, such as psychosis or a personality disorder diagnosis.
- Receptionists are the first link for many patients and visitors. They often work on their own or with one or two other receptionists, greeting patients as they arrive and check them in. They might also collect patient notes and ensure that these vital records go to the right healthcare professional. In a clinic, they may make appointments and arrange patient transport.
- Social workers help, support and protect people who are facing difficulties in their lives. They help people to take positive steps to overcome problems and improve their lives. This could involve assessing and reviewing a service user’s situation, building relationships with service users and their families and agreeing what practical support someone needs.
Why a professional should choose the service
- The Lower Valley community mental health team provides a timely and responsive service to individuals with complex mental health needs.
- We provide written reports to service users, their carers and other care providers as necessary.
- Staff work with service users to produce a care plan which is designed to meet personal needs.
- The team contributes to the CQUIN target of assessment and treatment within 14 days of referral to secondary mental health services.
- We also contribute to the CQUIN target of ensuring that each individual under the care of the community mental health team who is admitted to inpatient care is seen within 7 days of discharge from hospital.
- The team also ensures that the CQC 17 Essential Standards of Care are implemented.
- The team also contributes to the monthly NHS Safety Thermometer data collection which demonstrates ‘harm free care’.
- Psychosocial interventions (teaching people psychological techniques that they can then use to aid recovery and help manage any future mental health issues)
- Medication management
- Social inclusion
- Psychological therapy (talking to a trained therapist to help you overcome your difficulties)
- Mindfulness training (paying attention to emotions and surroundings in a particular way)
- Problem-solving approaches
- Care management
- Symptom management
- Outpatient appointments
- Additional work with the Calderdale community treatment team
- To enable people to reach their full potential using support and interventions that promote recovery. Recovery is different for everyone so care is provided in a person-centred way to achieve individual personal goals.
- To provide carer support and reduce the stress and burden for carers of people with complex mental health needs.
- To signpost individuals to the most appropriate services and organisations that may be able to help further.
Referrals accepted from:
A & E, AHPs, Carers/family, CMHTs, Consultants, Drug/alcohol agencies, GP staff, GPs, Health visitors, Hospital staff, Local authority staff, Midwives, Other NHS services, Other Trust services, Patients(self-referral), Police, Youth Offending Team
Individuals must have a complex mental health need and be of working age in order to receive support from the service.