Rapid access service

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About the service

The rapid access service team acts as a single point of access for all referrals to older peoples services 365 days a year.

We provide an initial assessment for all service users presenting with mental health needs and signpost them to the most appropriate care. This includes referrals for the Wakefield memory service for individuals over the age of 65.

Rapid access provides a comprehensive service that includes initial assessment, crisis work and home-based treatment.

The majority of assessments we do take place in the client’s home but they may also be facilitated in a clinic setting, care home or general hospital. Where possible family members or carers will be encouraged to participate if we have the service users consent.

Home-based treatment is used to help in crisis situations and prevent unnecessary hospital admission. This may include the provision of an overnight care support worker to provide observation and maintain the safety of the individual.

We recognise the need for multi-agency working and actively encourage and promote this by working jointly with partner agencies.

Why would someone choose the service?

We respond in a timely and compassionate manner to every referral to our service. Our highly qualified staff provide clinical assessments that give service users and carers maximum choice and support them to remain at home wherever possible.

We ensure that service users are always involved in decisions made about their care or treatment.

Service users are always treated with the utmost dignity and respect by members of staff who will help you work at your own pace throughout your care.

We won a West Yorkshire Modernisation award for service redesign in 2006.

Staff you may meet