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Single Point of Access (SPA)- Calderdale and Kirklees

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About the service

The Calderdale and Kirklees Single Point of Access team (SPA) ensures that all urgent and routine referrals for Trust mental health services from GPs, and other statutory and third sector referrals are processed and responded to in a timely way, following a triage process.

Read our Single Point of Access team (SPA) report of findings from engagement.

If you are an existing service user or a member of the public looking for urgent help for you or someone you know, please visit our ‘‘help in a crisis’ page.

The team screens all referrals for urgency, i.e. whether they need a response within 4 hours or 14 days or give advice for alternative help. They will refer all those who have been screened to need a 4 response (urgent referral) to the Intensive Home Based Treatment team for a face to face assessment. They will also see some people who need an assessment within 14 days.

Carer information

The Single Point of Access (SPA) team recognises that carers are “experts by experience” with regard to the person for whom they provide day to day support. We are also aware that carers have the insight that enables them to accurately interpret and highlight the early warnings signs that indicate a deterioration in mental health.

We acknowledge that carers will play a pivotal role in the recovery of the people who use our services and our team members are keen to identify carers, at the first point of contact, to enable us to work with them as partners. The personal wellbeing of carers is also important to us and we can take steps to explore individual needs and, with consent, signpost/refer a carer to additional sources of information; guidance and practical assistance including peer support and a safe place to talk.

Please see the following links that offer further information on carer support from and involvement with mental health services:

Why would someone choose the service?

  • Feedback from Friends & Family Survey indicates that 88% of people would recommend this service (April 2018 – March 2019)
  • Improved timeliness, especially for those in need of acute services
  • Working in a way that focuses on recovery, promoting hope and optimism
  • Access and signposting to other services in the community
  • Advice and information

Staff you may meet