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Single Point of Access (SPA)- Calderdale and Kirklees

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About the service

The Calderdale and Kirklees Single Point of Access team (SPA) ensures that all emergency, urgent, and routine referrals for Trust mental health services from GPs, and other statutory and third sector referrals are processed and responded to in a timely way, following a triage process.

If you are an existing service user or a member of the public looking for urgent help for you or someone you know, please visit our ‘‘help in a crisis’ page.

The team screens all referrals for urgency, i.e. whether they need a response within 4 hours or 14 days or give advice for alternative help. They will refer all those who have been screened to need a 4 response (urgent referral) to the Intensive Home Based Treatment team for a face to face assessment. They will also see some people who need an assessment within 14 days.

Why would someone choose the service?

  • Feedback from Friends & Family Survey indicates that 88% of people would recommend this service (April 2018 – March 2019)
  • Improved timeliness, especially for those in need of acute services
  • Working in a way that focuses on recovery, promoting hope and optimism
  • Access and signposting to other services in the community
  • Advice and information

Staff you may meet