Mubashshir’s story

Mubashshir Fazlee is a pharmacist based at The Dales, Calderdale Royal Hospital.  Mubashshir, who lives in Halifax, tells us how he is very pleased to be acknowledged by one of our service users that he is helping in his local community. As he explains, building those relationships that are key to his job role:

When it comes to spending time with service users, I am myself and put them first. I speak to them on their terms in whatever environment they choose, this could be in the corridor, office or a treatment room.

Pharmacy is a critical golden thread that runs through most work within The Dales and the Trust. Pharmacy is not just handing out medication. It actually links together all the medicine processes and also many different professionals including nurses and doctors to ensure we get safety first and also quality outcomes from medicines. For example, a service user and I would often agree their treatment plan before a ward review meeting and I am flexible with my time by going with them to their ward reviews if they need that extra bit of support.

Also, a key part of taking medication is the communication about their medicines during an admission. This is where I don’t just physically provide medication but offer social prescribing, signposting to support and counselling. Communication and relationships are crucial in order for me to link the service users to sources of support that will improve their care and recovery.

My job is important to me because I can make a difference at grassroot level. I try to work in a non-hierarchal environment where I can speak to senior managers for advice and have the time to get involved with other opportunities, such as being the chair of the BAME staff network for the Trust, in order to help others and behave as a compassionate leader.

This nomination means a lot as it’s nice to know you’re doing something right and helping people on the right path with their recovery. It gives me the focus to do more of the same to make a difference in other service users’ lives.  It reminds yourself to not just focus on your basic duties but remember to go above and beyond to provide that extra bit of help.

To me, being an NHS 70 Superstar means I feel happy and invigorated to do more. It’s great to get feedback on how I behave with people and it’s an honour to be appreciated.

You can find Mubashshir’s nomination and all the rest of our superstars on our website. 


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