Trust first in the region to be accredited for customer services excellence


South West Yorkshire Partnership NHS Foundation Trust has achieved accreditation by the national Customer Service Excellence standard.

This makes it the first NHS trust in Yorkshire and Humber to achieve the award, which recognises putting service users at the heart of care

The Customer Service Excellence award was developed by the Government to offer services a practical tool for driving customer-focused change. The tool helps develop services for all that are efficient, effective, excellent, equitable and empowering – with the customer always at the heart of service provision.

The assessors found staff at the Trust to be “extremely contented, motivated and extremely passionate”, “firmly committed to providing highly effectual services and overall good experiences for service users and carers”, with an “unwavering and cogent commitment”.

The Trust’s Chief Executive Steven Michael said, “Providing excellent customer service is at the core of the Trust’s service offer. This award recognises the passion, dedication and hard work that all our staff show every day to ensure that people who use our services, their carers and families are getting the best care. Not only are we the only NHS Trust in the region to have achieved the accreditation, but we are one of just three across the country. This is a fantastic achievement.

While the assessor found the Trust to be strong overall there are still areas in which we need to develop and we are committed to improving and achieving high standards. As the report noted, it’s about how we can do it better working together.”

The full CSE report can be found on the Trust’s website

Trust first in the region to be accredited for customer services excellence

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