In March we were visited by the Care Quality Commission (CQC) who inspected our services. They have now published their reports. We welcome this independent view of our services as an opportunity to continue improving our services for local people.
Without exception, all of our services were found to be caring and the reports highlight how our staff treat people with kindness, care and compassion. Across our 14 service line reports, more than 70% of the individual ratings are ‘Good’ (green).
The CQC highlighted some ‘Outstanding’ areas of care, including the effectiveness of our end of life services and the caring nature of our community services for children, young people and families.
No scores of ‘inadequate’ were given, we were given no immediate compliance actions and there were no return visits from the CQC.
The CQC overall has suggested that we are rated as ‘Requires improvement’. As a learning organisation, we embrace this and will keep doing the ‘Good’ and ‘Outstanding’ things and improving those that are in need of improvement.
The areas that require improvement are linked to access, elements of staffing and internal governance – all areas where we are getting better and have plans to improve further.
What’s most important now is that we continue to improve our services for people who need them. Find out more and read the reports.