Care Quality Commission

Our CQC rating

We’re a learning organisation and we welcome the Care Quality Commission’s (CQC) independent view of our services following their re-inspection of our services in March and April.

Overall, we are rated Good for being well-led, caring and effective, and Requires Improvement for being safe and responsive. This means that we have been rated Requires Improvement as a Trust

View our ratings chart and an infographic of key findings.

View all our detailed reports on the CQC website.

They found that 11 of our 14 core services are rated Good, with all services rated Good or Outstanding for being caring:

  • Our community services for people with a learning disability or autism has improved and is now rated Good
  • Our acute mental health / psychiatric intensive care wards remain Requires Improvement
  • Two core services have been re-rated as Requires Improvement (community mental health services for adults and CAMHS)
  • More than 85% of our ratings (60 out of 70 individual domains) are rated Good or Outstanding.

Their findings highlight our areas of strength and improvement, including:

  • The improvements seen in our community services for people with a learning disability or autism
  • That staff felt supported, valued and were proud of the work they did
  • Our open culture with good reporting of incidents, thorough investigations and learning when things go wrong
  • Our clear vision, values and strategy that is person-centred and focused on sustainability
  • The good learning from deaths processes in place, with learning events following all death investigations
  • Our strong relationships with partners, investing in relationships to ensure sustainable care
  • Our strong, approachable and visible leadership
  • Our established and experienced board.

The CQC have also provided a fair representation of the areas where we’re facing significant challenges:

Our services are under pressure, in particular our acute and community mental health services and our child and adolescent mental health services (CAMHS)

  • We still have long waits in some of our services
  • We need to improve how we measure service user and carer experience
  • We need to address specific issues such as on-call arrangements in CAMHS, restrictive practices, our pharmacy strategy, and our approach to nurse call systems across our inpatient areas.

We put safety first, always, and so our first priority is to address the safety issues highlighted. We’re responding in line with our values, being open, honest and transparent and aiming to improve and be outstanding.

We are disappointed that our overall rating has gone down and we must be careful not to lose sight of all the positive comments and good practice identified in the report. We’re working collaboratively on our action plan, which will be published on our website via our Trust Board papers in due course.

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