The Trust is providing an extra opportunity for people who use services to give their views on the surroundings in which they receive care, and suggest ways in which they feel it could be improved.
We are committed to providing a first rate care environment for local people and aim to ensure that everyone who receives care feels that their care environment meets their individual needs and preferences.
So we are using posters to ask people on wards and in day-services questions such as ‘is the care environment easy and safe to access? Do you feel comfortable and welcome? And do you receive care in a tidy, clean and well maintained area?’ If anyone feels their care environment is not up to standard, they are invited to tell someone about it.
Practice effectiveness nurse Jane Spencer said, ‘In response to national guidance from the Department of Health, this is our way of making sure we’re getting the basics right and continuing to improve the experiences of the people who use our services. The best way to do this is by asking those people directly if they feel we are offering care in a setting that is of a high enough standard. If they feel the answer is no, we want to know what we can do to put that right. The Trust is dedicated to providing care that is tailor made to suit the needs of each individual, and involving individuals in making sure that happens is essential.’
If you would like to offer your feedback on the surroundings in which you or someone you know receives care, get in touch with the ward manager or person in charge.