The Care Quality Commission (CQC) have seen significant improvements in our services following a recent re-inspection.
Last year the CQC inspected 14 of our service lines and found over 70% to be ’good’ as well as some outstanding practice. We were given an overall rating of ‘requires improvement’.
As a learning organisation we welcomed the inspection and independent view of our services and we developed action plans to make sure we improved.
In November 2016 – January 2017 we welcomed CQC back to our services which had previously needed some improvement. They have now published the first three of these service line reports:
- Community based mental health services for older people – now rated as ‘good’ across all 5 domains. In 2016, 2 out of 5 domains were ‘requires improvement’.
- Long stay rehabilitation mental health wards for adults – now rated as ‘good’ across all 5 domains. In 2016, 3 out of 5 domains required improvement.
- Wards for older people with mental health problems – now rated as ‘good’ across all 5 domains. In 2016, the safety domain had been rated as requiring improvement.
The CQC also reviewed whether we are ‘well-led’, with the right organisational structures and the right governance. We received initial written feedback where they identified several areas of positive practice including our complaints procedure, safeguarding systems and improved communications and engagement with staff.
The caring and compassionate approach of our staff has also been highlighted as well as how staff understand our values and are clear about our direction of travel.
We’re pleased the CQC have seen improvement and we’re now waiting for four more reports.