Top survey score for Barnsley’s intermediate care

In a recent survey, 95% of patients said they were likely to recommend Barnsley’s intermediate care service to their family and friends.

The intermediate care service provides rehabilitation and crisis response to patients, supporting them to remain as independent and as well as possible in their own homes or place of residence.

Between April and September the service asked patients to provide feedback on their rehabilitation care during their stay on Barnsley Hospital’s Acorn Rehabilitation Unit, in a care home or whilst receiving neighbourhood rehabilitation support in their own home.

100% of patients felt they were treated with dignity and respect, 95% felt they had time to discuss their concerns, and 95% felt they were involved in decisions made about their care and treatment.

One patient commented: “All staff were excellent and very competent showing exceptional care”, while another said: “Staff have been friendly and good to me. Nobody could have looked after me better.”

Intermediate care in Barnsley is delivered through a partnership between South West Yorkshire Partnership NHS Foundation Trust, Barnsley CCG, Barnsley Hospital, Barnsley Healthcare Federation and Barnsley Council.

Gill Stansfield, deputy district director at South West Yorkshire Partnership NHS Foundation Trust, said: “These results capture patient feedback across the whole pathway which shows how our joined up partnership working is benefitting our patients. Our staff work really hard to provide outstanding care and their dedication to the Barnsley community is reflected in these fantastic survey results.”