Confidentiality (privacy notice)
We aim to provide everyone who comes into contact with our services the highest possible quality of health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.
We are committed to using records about you in a way which respects your rights and promotes your wellbeing.
Why do we collect information about you?
The staff who look after you use your records to:
- Provide a good basis for all the health decisions we make
- Make sure your care is safe and effective
- Work effectively with others to provide your care
For this reason we need the information we hold about you to be as accurate and up to date as possible. So please let us know if any of your personal details change.
What else we might use this information for?
We may also need to use records about you to:
- Check the quality of the care provided (this is called clinical audit)
- Protect the health of the general public
- Ensure that we provide the best health care as cost effectively as possible
- Help us manage and develop services by using monitoring
- Investigate any incidents which occur, or any concerns or complaints that you may have about your care. This may involve liaising with other services involved in your care, and in some circumstances, other NHS bodies may be involved in regulating the services we provide
- Give essential learning opportunities for our staff to develop and improve their skills and knowledge
- Supervise staff
- Support research to find the best approaches to care treatment
You may be receiving care from other people as well as the NHS (like social services). We may need to share some information about you so we can all work together for your benefit. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. When we pass on any information we will ensure that it is kept confidential and secure.
We will not usually disclose information to your family or carer without your agreement. This will be discussed with you and with your agreement we will keep your relatives, friends or carer’s up to date with your care and treatment.
You may have heard in the news about the NHS plans for a shared record system. We are not currently sharing information with the NHS care records service, but we are working towards complying with the NHS care records guarantee.
The Data Protection Act 1998 allows you to access the information about you which is held on computer and in paper records, including your health records. If you want to see them you should make a request in writing to the health records department at the hospital where you are being or were treated using the following forms:
You are entitled to receive a copy of the record but should note a charge may be made. You should also be aware that in certain specific circumstances, some of the information held about you may be withheld.
How to find out more
If at any time you would like to know more about how we use your information you can speak to the person in charge of your care or contact: Rachael Smith or Derek Gibson, information governance team.
Tel: 01223 644003
Addres: Kendray Hospital
The information on this page is also available to download and print as a leaflet – Confidentiality Leaflet