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What does the customer services team do?

  • Offer a welcoming, friendly and supportive service to put you at ease
  • Answer any questions you have about the Trust or the care you or someone you know has received
  • Handle general enquiries from, for example, members of the public, MPs and partner organisations relating to the Trust and its services
  • Provide information about services on request
  • Put you in touch with other local organisations
  • Ensure you get the help and support you need to tell us your comments, compliments, concerns and complaints
  • Listen to your issue and work with you personally until it is resolved
  • Help staff respond to questions and concerns about the service they work in and identify ways to improve services
  • Deal with requests for information under the Freedom of Information Act

How we will work with you

If you want to raise an issue about services, we will:

  • Listen to and respect your views and act appropriately on your comments or concerns
  • Ensure you are taken seriously and treated fairly
  • Ensure that your views do not affect your care and treatment
  • Respond promptly to your letters, emails and telephone calls
  • Provide you with a thorough and honest response.

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