What does the customer services team do?
- Offer a welcoming, friendly and supportive service to put you at ease
- Answer any questions you have about the Trust or the care you or someone you know has received
- Handle general enquiries from, for example, members of the public, MPs and partner organisations relating to the Trust and its services
- Provide information about services on request
- Put you in touch with other local organisations
- Ensure you get the help and support you need to tell us your comments, compliments, concerns and complaints
- Listen to your issue and work with you personally until it is resolved
- Help staff respond to questions and concerns about the service they work in and identify ways to improve services
- Deal with requests for information under the Freedom of Information Act
How we will work with you
If you want to raise an issue about services, we will:
- Listen to and respect your views and act appropriately on your comments or concerns
- Ensure you are taken seriously and treated fairly
- Ensure that your views do not affect your care and treatment
- Respond promptly to your letters, emails and telephone calls
- Provide you with a thorough and honest response.
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