About the service
Urban House is an initial accommodation centre which houses asylum seekers who stay in the residence for an average of 19 days before being dispersed to their housing in the community.
We are a nurse led service and our main aim is to identify any health needs an individual has and to provide emergency interventions during the time that the service users are here in Urban House. Our team carry out initial health checks and screening as identified during the health check. The team also conduct a minor ailments service for any service user that requires medical attention during their stay at Urban House. All service users are also symptom screened for TB during their initial health check.
Services that the health integration team provides:
- Health checks
- Interpreting service
- Minor ailment clinics
- TB clinic
The team also provide a range of groups/activities for residents in collaboration with Urban House staff. These include:
- English classes
- Women’s/children’s groups
- Bingo sessions
- Art group
- Music group
Why would someone choose the service?
- We are always respectful when working with ethnic and religious diversity on a daily basis
- Always placing the client first and in the centre of all we do
- We strive to be honest, open and transparent with clients and other medical professionals to resolve issues positively and calmly
- We are always ready for new situations. We plan and implement daily to achieve a coordinated approach for the client and will always overcome adversity. We always try to improve on what we can deliver.
- We involve others where appropriate in the care of the client whether that be familial or medical support. We gain trust as a foundation to gain compliance.
Staff you may meet
- Activity co-ordinators are responsible for implementing a range of therapeutic activities. Examples of activities provided include social, recreational, leisure, communication, sensory or educational sessions.
- Administrative staff provide essential support to doctors, nurses and other healthcare professionals. This can be in a variety of different settings, with administrators working as a receptionist in a clinic or a clerk on a ward. They may also be working closely with a consultant as a medical secretary.
- There are many people who work behind the scenes to keep services running and you may meet them in hospital or community settings. They include porters, cleaners, plumbers, electricians, decorators receptionists and secretaries who all work to make sure healthcare settings are kept clean, tidy and safe.
- Nurses who choose to specialise in the mental health branch of nursing work with GPs, psychiatrists, psychologists, and others, to help care for patients. Increasingly, care is given in the community, with mental health nurses visiting patients and their families at home, in residential centres, in prisons or in specialist clinics or units.
- Nursing or healthcare assistants work in hospital or community settings under the guidance of a qualified healthcare professional. They help doctors, nurses and therapists give people the care and treatment they need.
- We have a range of health workers who all have different specialities. This could be in a certain condition, a therapy or the advice they can give you. Our specialists our highly skilled and trained professionals, ready to offer you help and advice whenever you need it.