Care Quality Commission

Our CQC rating

On 13 April 2017, The Care Quality Commission (CQC) has given our Trust an overall rating of ‘Good’. It follows a recent inspection between November 2016 and January 2017.

In their most recent report, inspectors found that staff across the organisation were kind, caring, compassionate, respectful and warm with patients.

In June 2016 the CQC gave us an overall rating of ‘requires improvement’. The CQC has re-rated us less than a year since publishing their initial inspection findings and found significant improvements.

Download a copy of these ratings.

Explore our FAQs or view all our detailed reports on the CQC website.

Improvements recognised by the CQC included:

  • A positive change in our culture
  • Care plans are personalised and holistic with good evidence of patient involvement and participation
  • Staff know the Trust’s values and direction of travel
  • All teams in community mental health services for older people had access to crisis services 24 hours a day, seven days a week

The Trust has met 15 out of 17 requirement notices and is still completing actions around waiting times, including psychological therapies and specialist community mental health services for young people.

View an infographic that shows the key findings of the CQC.