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In crisis

If you use our services

If you currently receive a service from our Trust, then make contact with the team that provides you with care and treatment as soon as you can. You can find contact details on our service directory.

It may be helpful to refer to your care plan, which should have details of who to contact in a crisis, or contact your named care coordinator or worker (that is the main person who is currently helping you). Or if you prefer you can contact us directly on our local numbers below.

If you don’t currently use our services

If you do not receive any of our services and want to contact us directly about either yourself or someone you know you can also use our local numbers below. Please also see our information on what to do in an emergency.

Calling 999

Only dial 999 in a critical or life-threatening situation, for example, if someone has:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that can’t be stopped

GP surgery

For illnesses that are not life-threatening, contact your GP surgery. Outside of normal surgery hours, you can still phone your GP, but you will usually be directed to an out-of-hours service.

Read more about what to do in an emergency on the NHS Choices website.

NHS 111

If you think you need medical help right now, 111 online can tell you what to do next.

NHS 111 website

Other support

Night OWLS is a confidential support line for children and young people in crisis. Helping them, their parents and carers living in Bradford, Leeds, Calderdale, Kirklees and Wakefield. Night OWLS can help you if you…

  • Feel you have nowhere to turn
  • Feel you can’t go on living
  • Are in a crisis
  • Are finding it hard to cope with life
  • Are feeling angry, lonely, anxious or depressed
  • Are feeling confused or finding it hard to think straight
  • Are feeling unsafe
  • Are caring for a young person
  • Just want to talk

Open 8pm – 8am every day, you can contact Night OWLS on freephone 0800 1488 244, by text 079843 76950 or chat on www.wynightowls.org.uk.

Our local telephone numbers

Barnsley

In Barnsley 24/7 open access to our mental health services:

Adults (aged 18+) – 01226 645000

Children and young people (CAMHS) – 01226 644829

People with a learning disability – 01226 645237

Calderdale

In Calderdale 24/7 open access to our mental health services:

Adults (aged 18 +) – 01924 316830

Children and young people (CAMHS) – 01422 300001

CAMHS crisis line – 8am-8pm 01484 343763

People with a learning disability – 07795 884879

Kirklees

In Kirklees 24/7 open access to our mental health services:

Adults (aged 18+) – 01924 316830

CAMHS crisis line – 8am-8pm 01484 343763

People with a learning disability – 01924 316714

Wakefield

In Wakefield 24/7 open access to our mental health services:

Adults (aged 18+) – 01924 316900

Children and young people (CAMHS) – 01924 316200

People with a learning disability – 01977 465435

Other helplines

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may find one of these helpline numbers useful. NHS.uk also has a full list of mental health helplines too.

Samaritans

Confidential and non-judgemental emotional support whenever you need someone to talk to. Available 24 hours a day, every day of the year.

Contact:

SANEline

SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.  They also provide a free text-based support service called Textcare. Available between 4.30pm – 10.30pm each evening, every day of the year.

Contact:

West Yorkshire Suicide Prevention

The West Yorkshire Suicide Prevention website is a portal for sharing information and resources created by partner organisations.

Website: Suicide Prevention Resources for West Yorkshire (suicidepreventionwestyorkshire.co.uk)

You can also read information on suicide prevention support for families and carers. It considers why someone might be thinking about suicide and gives guidance on how you can support them.

Rethink

Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.

Contact:

Touchstone Here For You

The service offers free, safe, and confidential face-to-face support for anybody aged 16 years or older in Leeds and Wakefield, or 18 years or older in Kirklees. Here For You have local teams available every night of the year from 6pm until midnight across Leeds, Kirklees, and Wakefield.

Contact:

Mencap Learning Disability 

The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals.

Contact:

  • Telephone: 0808 808 1111
  • Email: helpline@mencap.org.uk
  • Website: https://www.mencap.org.uk/advice-and-support/our-services/learning-disability-helpline

FRANK 

The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator. Available 24 hours a day, 7 days a week.

Contact:

Drinkline

Drinkline is a national alcohol helpline providing confidential counselling, support, advice and information. The free helpline is available on weekdays from 9am – 8pm and on weekends from 11am – 4pm.

Contact:

  • Telephone: 0300 123 1110

Beat (Eating Disorders)

Beat is the UK’s eating disorder charity for people with eating disorders and their families. Beat provides helplines for adults and young people across the UK, offering support and information about eating disorders. The Helplines are open Monday-Friday, 3-8pm.

Contact:

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